Support
Questions about Glug? Email us at support@glug-wine.com — we typically respond within 24 hours.
Frequently asked questions
How does Glug make recommendations?
When you scan a wine list, Glug's proprietary matching algorithm surfaces your best matches — cross-referencing the wines against your personal taste profile to find the bottles most likely to hit. The more you log, the sharper it gets.
Does Glug store my photos?
Yes. Photos you scan are uploaded to private storage that only your account can access — they are used to identify the wines and are never made public or shared with advertisers. Deleting a menu scan from your scan history also deletes its photos. See our Privacy Policy for details.
My recommendations don't feel right. What should I do?
You can update your taste profile under the profile tab, or just keep logging — every bottle helps us learn what you like and dial in your recommendations.
Does Glug work without an internet connection?
Glug needs an internet connection to generate recommendations. Your saved wines and ratings are available offline.
How do I report a bug or give feedback?
Email support@glug-wine.com with a description of what happened — we read every message and will get back to you as soon as possible.